Returns & Refund Policy

Pre-sale cancellations

Pre-sale orders may be cancelled for a full refund before they ship. Contact us with your order number. [Final terms to be confirmed before launch.]

After delivery

For hygiene reasons, opened cosmetic products may not be eligible for return. If your item arrives damaged or incorrect, contact us within 14 days of delivery and we'll make it right. [Final window to be confirmed before launch.]

Refund timing

Approved refunds are issued to the original payment method. Processing times depend on your bank.